Frequently Asked Questions

Appointments can be made online via the 'Book Online' button on our website. This will take you to an 'Online Form' submission where you can enter your name, contact details and a message. You can also email directly at Christinatpsychotherapy@outlook.com

Appointments can be changed up to 48 hours before your original booking. [This allows us opportunity to book in another client into this time slot]. To change your appointment, you are required to contact admin directly at Christinatpsychotherapy@outlook.com

FULL payment is processed at the time of booking via Fresha, with all major credit and debit cards accepted. This policy helps streamline the scheduling process and ensures that both the therapist and the client are committed to the session. It also eliminates the need for chasing up payments, allowing us to focus fully on your care. Please refer to 'How do I cancel an appointment?' for details on our cancellation and refund policy. (If you are experiencing financial difficulties, please contact us directly to discuss how we can best support you.)

Cancellations can be made up to 48 hours before your appointment time. To cancel, email admin directly at Christinatpsychotherapy@outlook.com Cancellation & Refund Policy- You can reschedule your appointment anytime up to 48 hours before your appointment. However, you must cancel your appointment at least 24 hours prior to your appointment, otherwise your will lose 50% of your payment. Running Late or No Show Policy If you are late for an appointment, your session may be less than 50 minutes in duration. Please note that you will still need to pay the full amount in these circumstances. Usually, we will wait for 10 minutes for your arrival. If you do not arrive after this time or are a no show, your appointment will be cancelled and no refund will be given. (To ensure your telehealth video call appointment runs smoothly and on-time, please check that your device meets the requirements for the video call prior to your scheduled appointment. Things to check in advance include- ensuring that you are using the latest version of your web browser, have connected or allowed access to your microphone and camera, and have good internet connection & speed. A device with a camera and microphone are required. Most computers, laptops, phones, tablets or notebooks are suitable.)

Please see below regarding our 'Running Late or No Show Policy'- Running Late or No Show Policy If you are late for an appointment, your session may be less than 50 minutes in duration. Please note that you will still need to pay the full amount in these circumstances. Usually, we will wait for 10 minutes for your arrival. If you do not arrive after this time, your appointment will be cancelled. (To ensure your telehealth video call appointment runs smoothly and on-time, please check that your device meets the requirements for the video call prior to your scheduled appointment. Things to check in advance include- ensuring that you are using the latest version of your web browser, have connected or allowed access to your microphone and camera, and have good internet connection & speed. A device with a camera and microphone are required. Most computers, laptops, phones, tablets or notebooks are suitable.)

Counselling and therapy sessions with a Psychotherapist aims to help and support those with mental health issues or facing life challenges, to find deeper understanding, develop healthy coping strategies, and build their own resilience, as a way to improve their mental well-being and help them reach their full potential in life. Psychotherapy might be helpful for those experiencing a range of symptoms such as feeling disconnected, low self-esteem, feeling constantly overwhelmed or worried, separation anxiety or thoughts of self-harm, to name a few. For more information please see our ‘Why Choose Therapy’ section.

You don't need a referral to access our services.

Each client’s needs and circumstances are different, and so the number and frequency of sessions may vary. Depending on the issue, some clients may only require a couple of sessions, with more complex issues requiring a few months, or even years to treat. Typically, clients will attend weekly or fortnightly, then gradually reduce to monthly sessions when they are ready. Christina will always work with her clients individually to tailor their treatment specifically to their needs.

Anything discussed in your session is completely confidential and we won't release any information to anyone without your permission. However, a therapist is bound by law to release information, without your permission, in circumstances whereby they feel their client is at risk of harm, or harm to others, and/or related to court subpoenas.

At the time of booking your appointment, your chosen card will be charged the full fee.

Counselling and Psychotherapy are unfortunately not yet covered by Medicare, however in the near future this may change.

Appointments are conducted online via a secure Telehealth video call. After booking your appointment online, you will receive a confirmation email which will contain a unique link that will be used to access your video call. More details of how to join your Telehealth video call will be provided in the email. To ensure your online appointment runs smoothly and on time, please ensure in advance that you are using the latest version of your web browser, have connected or allowed access to your microphone and camera, and have good internet connection & speed. A device with a camera and microphone are required. Most computers, laptops, phones, tablets or notebooks are suitable.